SPICA

What is an e-bike?

An e-bike, or electric bike, is a bicycle equipped with an electric motor that assists your pedaling, making it easier to ride uphill, against wind, or for longer distances. You can still pedal as usual, but the motor provides extra power when needed.

What types of e-bikes do you sell?

At Efit Voyager, we offer various e-bikes designed for different uses, including:

• Commuter e-bikes: Ideal for daily city rides.
• Mountain e-bikes: Designed for off-road adventures.
• Folding e-bikes: Perfect for compact storage and portability.

How do I choose the right e-bike for me?

Consider where and how often you’ll be riding:

• Commuters should look for lightweight, efficient models with enough battery range to cover their daily trips.
• Off-road riders may want a bike with extra suspension, power, and durability.
• Casual riders might prioritize comfort and ease of use.

If you need help choosing, feel free to contact our team for recommendations!

Do I need a license or insurance to ride an e-bike?

E-bike regulations vary by region. In most areas, no license or insurance is required for e-bikes with a motor power below 750W and a top speed of 20-28 mph. Be sure to check your local laws to ensure compliance.

How long does the battery last on an e-bike?

Battery life depends on several factors such as the model, the terrain, and the level of motor assistance. On average, our e-bikes can cover anywhere between 30-60 miles per charge. We provide detailed specifications for each bike model on their respective product pages.

How long does it take to charge an e-bike battery?

Most e-bike batteries take between 4-6 hours to fully charge, though this can vary by model and battery size.

Can I ride an e-bike without using the motor?

Yes! You can ride our e-bikes like a traditional bike by turning off the motor or setting it to a low level of assistance. You can also switch between assisted and unassisted riding during your journey.

What kind of maintenance does an e-bike require?

E-bikes require similar maintenance to regular bicycles, such as tire checks, brake adjustments, and chain lubrication. Additionally, it’s important to keep the battery charged and stored properly. We recommend servicing your e-bike regularly to ensure it performs at its best.

Where do you ship?

We currently ship within [insert country/region], and international shipping is available to select countries. For more details on international orders, please visit our Shipping Policy.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of the item(s). We also offer free shipping on orders over [insert amount].

How long will it take to receive my order?

Once your order is processed, shipping typically takes between 3-7 business days, depending on your location. You will receive a tracking number once your item has been dispatched.

Do you offer in-store pickup?

Yes, in-store pickup is available at our [insert location] for local customers. Choose the "In-store Pickup" option during checkout.

What is your return policy?

We offer a 30-day return policy for unused and undamaged e-bikes. The product must be in its original packaging, and you are responsible for return shipping fees. For more details, check out our Return Policy.

What is covered under warranty?

All our e-bikes come with a [insert duration] warranty covering manufacturing defects. The warranty does not cover normal wear and tear, misuse, or modifications. For full details, visit our Warranty Page.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. You can also pay using Apple Pay or Google Pay during checkout.

Do you offer financing options?

Yes! We’ve partnered with [insert financing company] to offer flexible financing plans, allowing you to pay for your e-bike in installments. Check out our Financing Page for more details.

Are there any discounts available?

We regularly offer promotions and discounts. Visit our Sales Page to check out our current deals, or sign up for our newsletter to stay informed about upcoming offers.

Do you sell e-bike accessories?

Yes, we offer a wide range of e-bike accessories, including helmets, locks, lights, racks, and more. You can browse our selection here.

Can I buy replacement parts for my e-bike?

We stock various replacement parts, such as batteries, chargers, tires, and brakes. If you're unsure about what part you need, feel free to contact our customer support.

How can I contact customer support?

You can reach our customer support team via email at support@efit-voyager.com or by phone at [insert phone number]. We are available Monday to Friday, 9 AM - 6 PM (local time).

Do you offer technical support for e-bike issues?

Yes, our technical support team is available to assist you with any e-bike issues or questions. You can request support via email or phone, and we’ll help you troubleshoot or arrange repairs if necessary.